Facts About Teacher Licensure in North Carolina
The personnel at the Licensure Department of the North Carolina Department of Public Instruction are:
Susan Ruiz-Director of the Licensure Department
Nadine C. Ejire-Assistant Section Chief
Daniel Boyette-Systems Analyst
As of October 6, 2008, the NC State Licensure Department receives approximately 329 calls per day.Â
The average time on hold is 7 minutes. They are working hard to reduce your time on hold.
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The Priorities of the Licensure Department are:
Customer Service-Offer customers easy to use, reliable, & real-time access to licensure expertise, resources, and information.
- Communication-Provide proactive communication of licensure information
- Operational Excellence
- Assure consistency & accuracy of information
- Process requests in a timely manner
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Two important points for those applying for licenses:
1. Be sure you have completed every part of the application before sending it in because it will have to be sent back to you and then sent back in and that will slow the process down.
2. Understand that most licensure requests are made in September followed by August, June, July, and October. Licensure requests will take longer to process during these times.
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HOW CAN I CONTACT THE LICENSURE SECTION?
At this time there is no e-mail contact with the Licensure Section.
By mail:
NC Department of Public Instruction
Licensure Section
6365 Mail Service Center
Raleigh NC 27699-6365
By phone:
Two phone numbers are available for inquiries Monday through Friday from 8 am to 5 pm Eastern Standard Time:
1.919.807.3310 outside of North Carolina
1.800.577.7994 within North Carolina.
